Shipping/DOA

Shipping Information

We use UPS Overnight for livestock delivery. Due to day job we ship every other week, we are working on shipping every week. When we do ship, we ship on Tuesday,Wednesday and Thursday only after contacting you, which we will do via email with order and shipping specific information prior to shipment. Monday is the most likely day for delays, and Thursday delays result in Monday deliveries; therefore we recommend to ship on Tuesday and Wednesday. If you require a shipping day other than Tuesday or Wednesday, contact us with any questions or requests.

Tracking information will be sent to the buyer as soon as the order has been shipped. We check the weather in our area, the weather in your area, to assure your package wont have delay issues, however we are not responsible for delays.

DOA Policy

We guarantee alive arrival but is not responsible for orders in which customer can not be available to receive shipment nor are we responsible for circumstances which are out of our control.

We are not responsible for delays caused by the shipping company.

We will take every precaution to assure your order arrives alive. In the case that the order is dead on arrival, buyer must contact us within 2 hours of delivery and submit a picture of the corals within 2 hours of the claim.

All corals are aqua-cultured and are already acclimated to aquarium life and should ship well considering its only overnight.

In the event that a dead arrival occurs, we will issue a credit.

Buyer will be responsible for paying shipping on DOA orders.

We assume that all customers are advanced reef keeping and understand the risk of buying delicate marine life and the risk involved with shipping.

Please contact us with any questions or concerns prior to purchase.